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Returns Procedure Overview

Goods that have been made to your Specification:

Most of our products are made especially for you to the specification, colour and size specified by you in your order that you placed and agreed with us. Unfortunately we are unable to exchange or refund these goods if there is no fault with them. Please be aware that there is no legal right or obligation to a refund in these cases. Please check your dimensions and specifications very carefully before finally placing the order.

Return of unwanted goods:

The return of products that have not been made to order can be returned to us within 14 days from delivery to you. They should be returned unused and undamaged in the original packaging materials or an equivalent, together with any paperwork that was included with them. The cost of returning these goods will be with you and so long as they arrive back to us in the condition stated above, they will be refunded in full, excluding the original cost of delivery.

Faulty goods:

All of our products are warranted for a period of 12 months from the date of delivery. If you find a fault or manufacturing defect within that time period we will replace or repair the defective goods, at our discretion, free of charge. Where an item is no longer available we will offer a substitute. If we send replacement goods we ask you to dispose of the defective goods in a environmentally responsible manner.

Returning goods to us:

Please contact use directly and prior to returning any goods for whatever reason. We can then discuss and agree with you the most efficient way of ensuring your requirements are satisfied. If we ask you to return any goods you need to return them in the same condition in which they were delivered to you, using the original packing materials or an equivalent. Once we have received the returned goods. We will inspect the goods and refund accordingly.


This is a simplified guide to our Returns procedure and in no way does it form part of nor does it override the Returns policy set out and included in our Terms ad Conditions shown elsewhere on this site. However it is intended as a simplified explanation of these terms..

In any conflict of meaning the Terms and Conditions take precedence.

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Internet based but People Driven!

KNB Creations, Within CMK, Coulman Road, Thorne, DN8 5JU
Tel 0800 002 9970   Fax (0)1405 780806


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